Returns Policy

BUTCOMBE CLICK & COLLECT RETURN AND REFUND POLICY:

WHAT IF I NEED TO RETURN MY ORDER?

We know it is sometimes necessary to exchange or return an item. Below are details and information on how to return any items.

Quality issues: If you have any problems with the quality of our beer or products that you received as part of your order it’s essential the product is retained as no action can be taken without analysis. It’s also important that the beer is still within shelf life and has been stored correctly since it’s collection. You will need to return goods to the point of collection.

Please note that refunds can only be made to the card used for the original transaction and purchase. Our returns procedure for Beers and Cider is detailed below:

• Customers have 30 days to return goods to the point of collection.
• Contact info@butcombe.com to agree how beer & cider is to be returned.
  
• If possible, please secure merchandise in its original packaging.
  
• Where agreed, refunds will be processed within 3-5 business days of our receiving your return.

CLOTHING & GIFTS

If you are not happy with your purchase, please secure in its original packaging in “as new” condition and return to Butcombe Brewery, Cox’s Green, Wrington, Bristol. BS40 5PA.

Please include your order number and contact details. Also please clearly state the reason for your return, and where appropriate we will dispatch a replacement item of the same value.

Where agreed, refunds will be issued to the card used for the original purchase. Brewery tour tickets cannot be returned. Butcombe Brewing Co. retains the right to refuse refunds or exchange on items that have obviously been worn or degraded through use.